Shipping policy

Shipping Policy

Last updated: September 27, 2026

Order processing
Orders are processed within 1–5 business days after payment has been verified (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed on the next business day. During peak holiday season, processing may take a little longer. You will receive an order confirmation email right after purchase and a shipping confirmation email with your tracking number once your order ships.

Shipping rates
We offer free standard shipping on all orders to the United States. Optional add-ons, such as Shipping Protection or Priority Shipping, may be offered at checkout.

Delivery times
- Most orders arrive within 7–15 business days after they ship.
- Because of high holiday demand, customs clearance, weather or carrier delays, delivery can in some cases take longer, up to a maximum of 90 business days.

All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs, severe weather, strikes or other events outside our control.

Holiday orders
If you need your order by a specific date (for example, for Christmas), please order as early as possible. We cannot guarantee delivery before any holiday or event.

Tracking
Every order ships with a tracking number. Tracking information can take 3–5 business days to become active. If your tracking has shown no updates for more than 7 business days, please contact us at snovaracontact@gmail.com.

Where we ship
We currently ship to the United States and to the other countries available at checkout. Orders shipped outside the United States may be subject to import duties, taxes or customs fees, which are the responsibility of the recipient.

Shipping address
Please make sure your shipping address is complete and correct before placing your order. Address changes are only possible before your order has shipped, so contact us at snovaracontact@gmail.com as soon as possible if you notice a mistake. We are not responsible for orders delivered to an incorrect address provided at checkout.

Orders with multiple items
Orders with more than one item may ship in separate packages and arrive on different days.

Delivered but not received
If your tracking shows "delivered" but you cannot find your package, please check with neighbors, your mailbox and any safe places, and wait 48 hours, as carriers sometimes mark parcels as delivered early. If it still has not arrived, contact us at snovaracontact@gmail.com and file a claim with the carrier. If you purchased Shipping Protection at checkout, we will reship your order or refund it if it was lost, stolen or damaged in transit. Without Shipping Protection, we cannot be held responsible for packages confirmed as delivered to the address provided.

If your order does not arrive
If your order has not arrived within 90 business days of shipping, contact us at snovaracontact@gmail.com and we will send a free replacement or issue a full refund. If we are ever unable to ship your order within the processing time stated above, we will let you know by email, and you may choose to cancel your order for a full refund.

Contact: SNOVARA · snovaracontact@gmail.com