Refund policy

Refund Policy

Last updated: September 27, 2026

At SNOVARA, we want you to shop with confidence. Please read this policy carefully before placing your order.

1. 30-day return window
You may request a return within 30 days of the delivery date shown in your tracking information. Requests made after 30 days cannot be accepted.

2. Return conditions
We can only accept a return if ALL of the following apply:
- The item is brand new and unused. It has never been switched on, plugged in, installed or tested.
- The item is unopened, in its original sealed packaging, with every accessory, remote, cable, insert and manual included.
- The original packaging is undamaged and has no writing, stickers or tape on it (other than the return label).
- You can provide your order number or order confirmation email as proof of purchase.

Items that have been opened, used, installed, damaged by the customer, or sent back without their original packaging are not eligible for a return or refund. Returns that do not meet these conditions will be refused or sent back to you at your own cost.

3. How to start a return
Please do not send anything back before contacting us. Email us at snovaracontact@gmail.com with your order number and the reason for your return. We will reply within 24–48 hours with the return address and instructions. Parcels sent back without an approved return request cannot be accepted.

4. Return shipping
You are responsible for the cost of return shipping, unless your item arrived damaged, defective or incorrect (see section 6). We recommend a trackable shipping service, as we cannot be responsible for returns lost in transit.

5. Refunds
Once your return arrives and has been inspected, we will email you to let you know whether it is approved. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges and optional checkout add-ons (such as Shipping Protection or Priority Shipping) are non-refundable. Your bank or card issuer may need a few extra days to post the refund.

6. Damaged, defective or wrong items (14-day warranty)
- Damaged in transit or wrong item: if your order arrives damaged or is not the item you ordered, email snovaracontact@gmail.com within 7 days of delivery with your order number and clear photos or a short video of the item and the packaging.
- Defective item: if your item stops working or turns out to be faulty during normal use within 14 days of delivery, email snovaracontact@gmail.com with your order number, a short description and a photo or video of the problem.

Once confirmed, we will send you a free replacement or issue a full refund, and you will not pay anything for return shipping. Damage caused by misuse, accidents, liquids or unauthorized modifications is not covered.

7. Cancellations
You can cancel your order free of charge at any time before it ships by emailing snovaracontact@gmail.com. Once your order has shipped, it can no longer be cancelled and the return conditions above apply.

8. Exchanges
We only replace items that arrive damaged, defective or incorrect (see section 6). For anything else, please return the unopened item for a refund and place a new order.

9. Late or missing refunds
If you have not received your refund within 10 business days of approval, please check with your bank or card issuer first, then contact us at snovaracontact@gmail.com and we will look into it.

10. Before opening a dispute
If something is wrong with your order, please email snovaracontact@gmail.com first. We answer every message within 24–48 hours and resolve most issues quickly, without the need to involve your bank.

Contact: SNOVARA · snovaracontact@gmail.com